FAQ

  • What are FRUTACOOL candies?

    The Natural Taste of Fruits
    FRUTACOOL candies are unique fruit treats made from 100% natural ingredients. We take the finest fruits and berries, turn them into a smooth puree, and gently dry it at low temperatures (45-55°C) to preserve maximum nutrients and flavor. Each candy is free from added sugar or artificial ingredients, offering the pure, delicious taste of fruits. A perfect, healthy snack for any moment of your day.

  • Are your candies really sugar-free?

    No Added Sugar, Just Nature’s Sweetness
    Yes, FRUTACOOL candies are completely sugar-free. We don’t use artificial sweeteners or sugar substitutes. All the sweetness in our candies comes naturally from the fruits we use, making them a guilt-free, healthy alternative to traditional sweets.

  • What ingredients do you use?

    100% Pure Fruits and Nothing Else
    Our candies are made from carefully selected fruits and berries. The main ingredients are pure fruit puree, which we craft without any additives, preservatives, or artificial colors. Each batch is made with love to deliver the natural goodness of fresh fruits in every bite.

  • How Should I Store the Candies? (Up to 6 Months)

    RUTACOOL candies should be stored in a cool, dry place, away from direct sunlight and moisture. Avoid storing them in the refrigerator, as it may affect their texture and natural flavor. For the best taste, keep them in their original packaging or an airtight container. Properly stored, the candies stay fresh and flavorful for up to 6 months.

  • How is delivery handled, and how long does it take?

    Fast and Reliable Shipping
    We deliver via CTT postal service, ensuring your order reaches you quickly and safely. Delivery within continental Portugal typically takes 2-5 business days. If you'd prefer, you can also pick up your order in Oeiras by prior arrangement, providing a convenient alternative to shipping.

    Stay Updated on Your Delivery
    All orders come with a tracking number provided by CTT. You’ll receive the tracking details once your package is shipped, allowing you to monitor its progress until it reaches your doorstep.

  • What payment methods are available?

    Flexible and Secure Payment Options
    We accept a variety of payment methods to make your shopping experience seamless and secure. You can pay using:

    • Credit or debit cards
    • Bank transfers
    • PayPal

    If you have specific payment preferences, feel free to contact us for assistance.

  • How do I place an order?

    Simple and Fast Ordering
    Placing an order is quick and easy! Browse our website, add your favorite candies to the cart, and proceed to checkout. Provide your shipping and payment details, confirm your order, and you're all set. You’ll receive an email confirmation with your order details.

  • Can I change or cancel my order after payment?

    Flexibility for Your Convenience
    Yes, you can request to change or cancel your order within 24 hours of payment, provided it has not been shipped yet. Please contact us as soon as possible via email or phone to make the changes. Once the order is shipped, cancellation or changes will no longer be possible.

  • What is eco-friendly packaging, and why is using recycled paper important?

    Caring for the Planet
    Eco-friendly packaging means we prioritize materials that reduce environmental impact. Our packaging is made from 95% recycled paper and 5% flower seeds, combining sustainability with innovation. Recycled paper helps minimize deforestation, lower carbon emissions, and reduce waste, making it a key choice for a healthier planet. By choosing our candies, you’re supporting a greener future while enjoying a delicious treat.

  • How do I plant flowers from your packaging?

    A Sweet Way to Give Back to Nature
    Planting flowers from our packaging is simple and rewarding:

    1. Tear the packaging into small pieces.
    2. Place the pieces in soil, either in a pot or your garden.
    3. Cover lightly with a thin layer of soil.
    4. Water regularly, keeping the soil moist.
    5. Watch for sprouts — within 7-14 days, your flowers will start to grow.

    By planting the packaging, you not only enjoy the beauty of flowers but also contribute to supporting pollinators and a healthier ecosystem. 🌸🌿

  • How do I subscribe to the newsletter and receive special offers?

    Be the First to Know
    Subscribe to our newsletter to stay updated on new products, exclusive deals, and special promotions. Simply enter your email in the subscription box on our website, and you’ll start receiving all the latest updates directly in your inbox. As a subscriber, you’ll also enjoy early access to discounts and exciting news from FRUTACOOL.

  • How can I contact you?

    We’re Here for You
    If you have any questions or need assistance, feel free to reach out to us:

    • Email: frutacoolua@gmail.com
    • Phone: +351 965 811 630
    • Social Media: Connect with us on Instagram

    We’re always happy to help with any inquiries or feedback. 🌿🍏

    https://www.instagram.com/frutacoolua/